“Make the change – exceed customers’ expectations”

Automotive Components Ltd is committed to delivering the highest possible level of service and support for all of our customers. Whether dealing with a knowledgeable fellow auto-parts dealer, or an inexperienced new driver, we aim to make the change for everyone we deal with and to exceed customers’ expectations in terms of how they are treated on a personal level and the quality of the products and services we provide. We appreciate your business and want you to make us your #1 choice of automotive parts and services company.

Every member of the Automotive Components team is a customer service provider, whether or not “customer service” is included in their job title. Every part of what we do is directed towards providing exceptional customer satisfaction – whether that be from answering the telephone, advising on the right kind of product for your needs or carrying out a vehicle service – we realize that in order to maintain this reputation, every part of our team must work together with passion and enthusiasm in order to go the extra mile for each and every one of our customers. You’ll be delighted by our high level of competence and unconditional helpfulness in addressing every need to your fullest satisfaction.

The Automotive Components Customer Service Committee

In 2006, the Automotive Components Board of Directors founded the ACL Customer Service Committee. The aim of this committee is to bring together the different expertise within the company in order to effectively address all customer service issues that we might face. By working together in this way, the varied experience and skills of our whole staff can be appropriately channeled and used to its fullest potential.

The ACL Customer Service Committee meets once a month and discusses any new customer service issues that have arisen in the previous month, as well as looking ahead to establish where we are now, and where we want to go in terms of delivering customer support. Subcommittees are then created to implement our suggestions, monitor them and provide feedback. In forming this strategy group, we hope to react positively to customer suggestions, to learn from any mistakes and to drive our business forward through improved internal and external communications.

Appreciation. Delight. Competence. Helpfulness.

It is our goal at Automotive Components that every single customer, whether from a trade organization or an individual client, feels appreciated by our staff and is delighted by our service. Through our expertise and experience, we hope that you will find us highly competent and exceedingly helpful. If, for any reason, you are not perfectly satisfied with our customer service, we will do everything we possibly can to resolve your problem within 48 hours and promise to learn from our mistakes.